Job Vacancy

Member Relations Manager Job in London

Position available with Esporta Health & Fitness

salary: Salary on Application + benefits
contract type: Permanent

Job Description

Any organisations will claim they are striving to be an employer of choice; At Esporta we are looking to achieve far more than this. At Esporta we seek to build and enhance careers. Our working environment consistently fosters a culture of member focus and service excellence. The workplace itself truly is unrivalled within the health and leisure club industry in the UK. Our clubs without doubt are simply awe inspiring, but we understand that our people make these clubs truly come to life. When it comes to consistently delivering an experience to our members and building long term loyalty we know we need very special, committed and passionate types of individuals.

As Member Relationship Manager you will a visual point of contact for all guests, providing program of well organised events and new member's evenings. For Statistical and financial performance levels you will monitor the guest experience through take up and feedback. Your role will also encompass the member support team, ensuring 'Club Class' front desk standards at all times.

Along side your operational functions a key task will be the monitoring of low usage guests and the proactive solving of problems that may result in a guest leaving.

This job is all about keep our members happy, so if you have experience in managing a customer service team, are able to analysis data and can create exciting events that extend our range of services please send your details to careers@esporta.com

Esporta uses the Criminal Records Bureau (CRB) Disclosure service to help assess the suitability of applicants for positions of trust: Esporta complies fully with the CRB Code of practice and the Rehabilitation of Offenders Act 1974 and undertakes to treat all applicants for positions fairly. A Disclosure will be requested for the successful applicant of this role.