Description
You will join at a very exciting time, bringing excellent customer service standards to our team.
We are looking for individuals who believe in Mytime Active's visions:
Accountable – “We own our actions”
Appreciative – “We recognise success”
Determined – “We achieve”
Efficient – “We are commercial”
Innovative – “We think differently to improve”
Open – “Be honest and listen”
Your duties will include the administration of admissions, bookings and payments, using both computerised and manual systems.
You will also assist customers with membership enquiries and carry out general administration.
Good verbal and written communication skills are essential, plus the ability to work effectively as part of a team in a busy leisure environment.
£13,130 per annnum, 40 hours per week, including evenings and weekends.
Apply on-line or call 0208 313 9911.
JOB DESCRIPTION:
MAIN PURPOSE
To deliver an efficient, friendly and consistently high quality service to all customers.
SUMMARY OF RESPONSIBILITIES AND DUTIES
To deal with customers in a friendly and professional manner and to ensure the highest level of customer enjoyment and satisfaction, meeting the Customer Service Standards.
To administer course enrolments, bookings using computerised and manual systems.
To monitor admissions of everyone entering the facility and adhere to access control procedures.
To administer the hire equipment and deposit system.
To operate the PA system.
To record and administer the lost property system.
Ensure that all information displayed in the reception area is up to date and regularly restocked.
To keep up to date with Company and local management communications in place in the facility on a daily basis.
To ensure company cash handling systems are followed.
To handle all potential membership enquiries to Mytime standards.
To assist with any general clerical duties as requested.
To attend Receptionist meetings and feedback ways of improving and developing the service.
To feedback any areas of concern to the Customer Services Manager or facility management team.
Adhere to data protection requirements.
To work as a team with colleagues in any area of the facility as required.
PERSON SPECIFICATION:
SKILLS AND ABILITIES
Essential:
Good numeracy, verbal and written communications skills.
Motivated to serve the public and able to deliver excellent customer care service both in person and on the telephone.
Ability to multi-task.
Ability to work under pressure in a busy environment.
Ability to work as part of a team and on own initiative.
Willing to undertake any relevant training.
EXPERIENCE
Essential:
Cash handling experience.
Experience of working in a customer service environment.
QUALIFICATIONS
Essential:
Educated to GCSE standard in English Language and Mathematics.
Basic IT skills.
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